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GROUPON BOOKING AND CANCELLATION POLICY

 

We are by appointment only! We do not accept walk ins.

How to Book A GROUPON VOUCHER:

  1. A tentative booking time and date will be given to you until your Groupon Security Code on the Voucher has been given to us to secure your booking. All bookings will be on hold for you for 10 minutes on our booking system. If your Security Code is not given to us in this time, your tentative booking will be released and you are not booked in.

  2. Groupon Voucher Security Code needs to be sent to the merchant (Skinmetics Clinic Australia) prior to your appointment for security reason and to secure an appointment time in our system. 

  3. After being booked in, a reminder text message will be sent to your mobile number at 10.00am the day prior to your appointment which you will need to confirm by replying "Y". Confirming this message means you are 100% booked in for your appointment time.

  4. If you fail to reply "Y" to this text message, then your booked in session/s will be forfeited and your appointment time slot may be given to another client.

  5. When you arrive to your appointment, please arrive at your appointment time, as we will not take you in any earlier. We may be with another client, preparing for your treatment, sterilising equipment or on break, please be mindful of this.

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Booking and Cancellation Policy for Groupon Bookings:

  1. Groupon Voucher Security Code needs to be sent to the merchant (Skinmetics Clinic Australia) prior to your appointment for security reasons. Voucher will be redeemed upon booking.

  2. Please understand our time is as valuable as yours. Reminder, all cancellations and reschedules must be completed before 8.00am the day prior to their appointment to avoid a full loss of the cancelled session (Client will have the remaining sessions left on the voucher). In cases where the client has not commenced their sessions yet, then the Groupon voucher will be automatically redeemed by the merchant and the session cancelled will be forfeited from the total sessions remaining on the voucher. 

  3. In the case of no shows, the Groupon voucher will be forfeited for the full total value and will be redeemed by the merchant. The client will not be able to rebook for a future session.

  4. You must also confirm your appointment by replying "Y" to the reminder courtesy text which will be sent to you 10.00am the day prior to your appointment. If you fail to reply "Y" to this text message will mean that your appointment is not confirmed and cancelled. 

  5. If you cancel or ask to reschedule your appointment after 8.00am the day prior through to your appointment time - due to sickness, covid-19, traffic or inability to attend you will forfeit your appointment session and NO reschedule will be given. 

  6. If you are late to your appointment by 15 minutes, your appointment may be cancelled and your session will be forfeited.

  7. Vouchers are non-transferable to another person.

  8. Remaining unused amount of sessions cannot be redeemed for cash or credit. 

  9. Sessions must be used within a reasonable time frame and will expire within 6 months since redemption date.

  10. 1 voucher per person limit. 
     


In addition to the Merchant's own business policies, the following Groupon Universal Fine Print (General Groupon Policies) apply to the Groupon Customer: (You can view these Groupon policies on the voucher)

  1. Merchants terms and conditions apply

  2. 24 Hour cancellation policy or voucher is forfeited 
     


By booking in your first Groupon session, you have agreed to these booking and cancellation policy for Groupon bookings.  

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COVID-19 Booking and Cancellation Policy:

 

COVID-19 is no longer an unprecedented pandemic and is now considered a well known event. Upon booking your appointment, you are well aware that you may be subject to Covid or flu-like symptoms at anytime and agree to the following cancellation policy in relation to Covid. If you feel sick, have developed flu-like/Covid symptoms or have not been considered a confirmed case of Covid-19 yet but are waiting for Covid test results, you are required to inform the Skinmetics Clinic staff no less than 8.00am the day prior to your appointment. Reminder, the full deposit paid at booking is non-refundable or transferable to another person at all times. A reminder text will be sent to clients at 10.00am the day before their appointment, however all cancellations and reschedules must be made prior to this text message, as it is only a courtesy reminder text. If you cancel or ask to reschedule your appointment after 8.00am the day prior through to your appointment time - due to sickness/flu, covid-19 or inability to attend you will forfeit your appointment and deposit and NO reschedule will be given. 

 

If the client has purchased a Groupon Voucher during the Covid-19 period, the cancellation polices in regards to Groupon will also be applied (Please see Groupon Bookings Policies above).

If the client has purchased a Groupon Voucher during the Covid-19 period, it is also the client's responsibility to understand that they are purchasing multiple sessions in a pandemic period which means that at any time due to lockdowns/restrictions the service may not be in operation. For this reason, we are unable to issue new Groupon vouchers, as prior to purchasing you have understood that Covid-19 is no longer an unprecedented pandemic and is now considered a well known event and at any time your schedule for your packages may be impacted at any time. Therefore, our services will only be granted to your remaining sessions left from the package and new package/sessions will not be re-issued. 


 

By booking in your Groupon, you agree to the cancellation policy to Covid-19

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groupon laser hair removal voucher:

  1. Client must complete all their voucher sessions on the same selected body/face areas. Client cannot change their selected areas at any time and areas will not be changed for reasons such as not being clean shaved or menstruation.

  2. For large areas such full back, full legs and full arms, they are considered as 2 areas on the voucher (upper and lower).

  3. If the client on the day of their treatment is menstruating and the selected area to be treated is the Brazilian area.The client will have a choice of using a tampon (client must provide) and continuing with treating the area. Otherwise, if a tampon cannot be used, the Brazilian area for that session will be forfeited. 

  4. If a client is not prepared and has not shaved on a large area, for example, legs and the legs is the clients selected area. Then the legs area will be forfeited from that session.

  5. If a small area can be shaved by our therapists, such as, underarms. Then a $20 shaving fee will be applied and the area will be treated.

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groupon ultrasound fat cavitation & radio frequency voucher:

  1. Client must complete all their voucher sessions on the same selected body/face areas. Client cannot change their selected areas at any time.

  2. One area is to be completed per voucher. If a client would like to add on another area, it will be charged as the Skinmetics Clinic salon pricing. 

  3. If the client on the day of their treatment is menstruating and they have booked in their session, the client will be allowed to do the treatment but will need to understand and agree that the treatment outcome might be slightly impacted from the menstruation. If the client cancels due to menstruation, then the above cancellation and booking policies apply and the session will be forfeited.

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