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Terms & Conditions

1. About the Website

1.1. Welcome to (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the 'Shop'). The Website provides this service by way of granting you access to the content on the Website (the 'Purchase Services').

1.2. The Website is operated by Skinmetics Clinic Australia PTY LTD (ABN 27 658 443 255). Access to and use of the Website, or any of its associated Products or Services, is provided by Skinmetics Clinic Australia, also abbreviated and referred to as SCA. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

1.3. Skinmetics Clinic Australia reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Skinmetics Clinic Australia updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.


2. Acceptance of the Terms

2.1 You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Skinmetics Clinic Australia in the user interface.


3. Registration to use the Purchase Services

3.1. In order to access the Purchase Services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including: (a) Email address (b) Preferred username (c) Mailing address (d) Telephone number

3.2. You warrant that any information you give to Skinmetics Clinic Australia in the course of completing the registration process will always be accurate, correct and up to date.

3.3. Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms. As a Member you will be granted immediate access to the Purchase Services.

3.4. You may not use the Purchase Services and may not accept the Terms if: (a) you are not of legal age to form a binding contract with Skinmetics Clinic Australia; or (b) you are a person barred from receiving the Purchase Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Purchase Services.


4. Your obligations as a Member

4.1. As a Member, you agree to comply with the following: You will use the Purchase Services only for purposes that are permitted by:

(a) the Terms;

(b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

(c) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Purchase Services;

(d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Skinmetics Clinic Australia of any unauthorised use of your password or email address or any breach of security of which you have become aware;

(e) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Skinmetics Clinic Australia providing the Purchase Services;

(f) you will not use the Purchase Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

(g) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Purchase Services. Appropriate legal action will be taken by Skinmetics Clinic Australia for any illegal or unauthorised use of the Website; and

(h) you acknowledge and agree that any automated use of the Website or its Purchase Services is prohibited.


5. Purchase of Products and Returns Policy

5.1. In using the Purchase Services to purchase the Product through the Website, you will agree to the payment of the purchase price listed on the Website for the Product (the 'Purchase Price').

5.2. Payment of the Purchase Price may be made through PayPal or Other Payment Methods (the 'Payment Gateway Provider') In using the Purchase Services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of Use, Privacy Policy and other relevant legal documentation provided by the Payment Gateway Providers.

5.3. Following payment of the Purchase Price being confirmed by Skinmetics Clinic Australia, you will be issued with a receipt to confirm that the payment has been received and Skinmetics Clinic Australia may record your purchase details for future use.

5.4. ALL SALES ARE FINAL for all training courses, products and devices. Once you purchase the training, products and devices you have immediate access to the material and it's yours forever. We can't take this back and the training is what you are paying for. It is the trainee's responsibility to research the treatment prior to purchasing training, products and devices. There is strictly no refunds.

5.5 In the case that the trainee no longer feels confident in delivering a treatment learnt from Skinmetics Clinic Australia training, the trainee will need to accept that it is their responsibility to research about the treatment prior and/or make payment to Skinmetics Clinic Australia for additional training. 


6. Warranty

6.1. Skinmetics Clinic Australia's Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').

6.2. You may make a claim under this clause (the ' Warranty Claim ') for material defects and workmanship in the Products within 3 from the date of purchase (the ' Warranty Period').

6.3. In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Skinmetics Clinic Australia showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Skinmetics Clinic Australia or by email at

6.4. Where the Warranty Claim is accepted then Skinmetics Clinic Australia will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

6.5. The Warranty shall be the sole and exclusive warranty granted by Skinmetics Clinic Australia and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.

6.6. All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

6.7. The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.


7. Copyright and Intellectual Property

7.1. The Website, the Purchase Services and all of the related products of Skinmetics Clinic Australia are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the website (including text, graphics, logos, button icons, video images, audio clips and software) (the 'Content') are owned or controlled for these purposes, and are reserved by Skinmetics Clinic Australia or its contributors.

7.2. Skinmetics Clinic Australia retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer to you:

(a) the business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright of Skinmetics Clinic Australia; or

(b) the right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

(c) a system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a system or process).

7.3. You may not, without the prior written permission of Skinmetics Clinic Australia and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Content or third party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

7.4 Videos, photos or other content submitted by Skinmetics Clinic Australia Academy students are allowed to be used by Skinmetics Clinic Australia for promotional purposes. Agreeing to these terms enables Skinmetics Clinic Australia the right to use student content. 


8. Privacy

Skinmetics Clinic Australia takes your privacy seriously and any information provided through your use of the Application and/or the Purchase Services are subject to Skinmetics Clinic Australia's Privacy Policy, which is available on the Application.


9. General Disclaimer

9.1. You acknowledge that Skinmetics Clinic Australia does not make any terms, guarantees, warranties, representations or conditions whatsoever regarding the Products other than provided for pursuant to these Terms.

9.2. Skinmetics Clinic Australia will make every effort to ensure a Product is accurately depicted on the Website, however, you acknowledge that sizes, colours and packaging may differ from what is displayed on the Website.

9.3. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

9.4. Subject to this clause, and to the extent permitted by law:

(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and

(b) Skinmetics Clinic Australia will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Purchase Services or these Terms (including as a result of not being able to use the Purchase Services or the late supply of the Purchase Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

9.5. Use of the Website, the Purchase Services, and any of the products of Skinmetics Clinic Australia is at your own risk. Everything on the Website, the Purchase Services, and the Products of Skinmetics Clinic Australia, are provided to you on an "as is" and "as available" basis, without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors of Skinmetics Clinic Australia make any express or implied representation or warranty about its Content or any products or Purchase Services (including the products or Purchase Services of Skinmetics Clinic Australia) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b) the accuracy, suitability or currency of any information on the Website, the Purchase Service, or any of its Content related products (including third party material and advertisements on the Website);

(c) costs incurred as a result of you using the Website, the Purchase Services or any of the Products;

(d) the Content or operation in respect to links which are provided for the User's convenience;

(e) any failure to complete a transaction, or any loss arising from e-commerce transacted on the Website; or

(f) any defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.


10. Limitation of Liability

10.1. Skinmetics Clinic Australia's total liability arising out of or in connection with the Purchase Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the most recent Purchase Price paid by you under these Terms or where you have not paid the Purchase Price, then the total liability of Skinmetics Clinic Australia is the resupply of information or Purchase Services to you.

10.2. You expressly understand and agree that Skinmetics Clinic Australia, its affiliates, employees, agents, contributors, third party content providers and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

10.3. Skinmetics Clinic Australia is not responsible or liable in any manner for any site content (including the Content and Third Party Content) posted on the Website or in connection with the Purchase Services, whether posted or caused by users of the website of Skinmetics Clinic Australia, by third parties or by any of the Purchase Services offered by Skinmetics Clinic Australia.


11. Termination of Contract

11.1. The Terms will continue to apply until terminated by either you or by Skinmetics Clinic Australia as set out below.

11.2. If you want to terminate the Terms, you may do so by: Your notice should be sent, in writing, to Skinmetics Clinic Australia via the 'Contact Us' link on our homepage.

(a) notifying Skinmetics Clinic Australia at any time; and

(b) closing your accounts for all of the Purchase Services which you use, where Skinmetics Clinic Australia has made this option available to you.

11.3. Skinmetics Clinic Australia may at any time, terminate the Terms with you if:

(a) you have breached any provision of the Terms or intend to breach any provision;

(b) Skinmetics Clinic Australia is required to do so by law;

(c) the partner with whom Skinmetics Clinic Australia offered the Purchase Services to you has terminated its relationship with Skinmetics Clinic Australia or ceased to offer the Purchase Services to you;

(d) Skinmetics Clinic Australia is transitioning to no longer providing the Purchase Services to Users in the country in which you are resident or from which you use the service; or

(e) the provision of the Purchase Services to you by Skinmetics Clinic Australia is, in the opinion of Skinmetics Clinic Australia, no longer commercially viable.

11.4. Subject to local applicable laws, Skinmetics Clinic Australia reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Purchase Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Skinmetics Clinic Australia's name or reputation or violates the rights of those of another party.

11.5. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Skinmetics Clinic Australia have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.


12. Indemnity

12.1. You agree to indemnify Skinmetics Clinic Australia, its affiliates, employees, agents, contributors, third party content providers and licensors from and against: (a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with any Content you post through the Website; (b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so and any breach by you or your agents of these Terms; and/or (c) any breach of the Terms.


13. Dispute Resolution

13.1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

13.2. Notice: A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

13.3. Resolution: On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must: (a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree; (b) If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the VCAT or his or her nominee; (c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation; (d) The mediation will be held in Victoria, Australia.

13.4. Confidential All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

13.5. Termination of Mediation: If 3 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

13.6. Venue and Jurisdiction The Purchase Services offered by Skinmetics Clinic Australia is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.

13.7. Governing Law The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

13.8. Independent Legal Advice Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

13.9. Severance If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force

14. Cancellation/Rescheduling Fees for Training Courses

14.1 All training course deposits of $300 per training day are non-refundable and non-transferable to another date upon payment and confirmation of training. Once the deposit is paid, there are no refunds and deposits cannot be credited nor transferred to another date or to another person upon payment and confirmation of training. 

14.2 All training course fees are required to be paid in full 1 week prior to the training date. We require more than 72 hours prior to the scheduled training date to be informed of any cancellation/rescheduled trainings. In the case of not notifying Skinmetics Clinic Australia within the cancellation 72 hour notification period, 50% of the total full training fee per training day will be forfeited and paid to Skinmetics Clinic Australia. If we are notified before the 72 hours, the $300 non-refundable deposit per training day will be forfeited and paid to Skinmetics Clinic Australia.

14.3 In relation to COVID-19, Covid is no longer an unprecedented pandemic and is now considered a well known event. Upon booking your appointment, you are well aware that you may be subject to Covid or flu-like symptoms at anytime and agree to the Face-to-Face and Live Zoom Training Courses non-refundable and non-transferrable deposit policy. 

15. Models for Training Courses

15.1 All 1-1, Online and Zoom trainees have a responsibility to find a model/s for their practical assessment for their training course.

15.2 If trainees cannot find a model, the notification period to inform Skinmetics Clinic Australia trainers is from the date of the training confirmation to 2 weeks prior to the scheduled training date. If the trainee fails to inform Skinmetics Clinic Australia trainers during this time, they are solely responsible in finding a model/s and Skinmetics Clinic Australia can no longer assist.

15.3 In addition to 15.2, if the trainee cannot find a model on their own within this time period, then the training may need to be rescheduled, as the practical component needs to be completed in the scheduled day of training. In the case of another rescheduled date, the $300 deposit for the first scheduled date will be forfeited and another booking fee of $300 will need to be paid and deposited to secure a new training date.

15.4 If the trainee cannot find a model at all and needs the Skinmetics Clinic Australia staff to find and secure a model/s for them past the notification period, then there is a fee charged for Skinmetics Clinic Australia admin work in finding models which will be paid by the trainee. A fee will be charged per model found and secured by the Skinmetics Clinic Australia staff on behalf of the trainee.

16. Bookings and Cancellations for Training and Treatment Room Rental 

16.1 All Room Rentals (Training Room and/or Treatment Room) require 100% full payment per training day and room to secure and lock in the room rental. Once the full payment is paid, there are no refunds for change of mind (see below for last minute cancellations) and deposits cannot be credited nor transferred to another date or to another person upon payment and confirmation of rent. ​

16.2 We require more than 72 hours prior to the scheduled room rental date to be informed of any cancellations. In the case of not notifying Skinmetics Clinic Australia within the 72 hour cancellation notification period, the total 100% full rental payment will be forfeited and paid to Skinmetics Clinic Australia. If we are notified before the 72 hours, 50% of each room/per day rental will be forfeited and paid to Skinmetics Clinic Australia.

17. Disclaimer of Medical and Legal Liability for Training Courses

Skinmetics Clinic Australia Academy training courses are intended to provide the general knowledge to perform procedures but is not intended to be a substitute for medical advice or diagnosis. Reliance on the information in this training course for procedural purposes is to be used at your own risk. If you have questions or concerns, contact a medical professional prior to treatment. Skinmetics Clinic Australia Academy is not held responsible or liable for risks involved with this procedure. By continuing and progressing in our courses, students are aware and understand that Skinmetics Clinic Australia is not responsible if this treatment does not oblige with local rules and regulations and agree with these terms. 


Skinmetics Clinic Australia Academy strongly advise each member or student to research their local legislation. It is your sole responsibility to check and clarify all rules and regulations pertaining to your country, state, city and county if you are planning on performing our training program procedures as a professional. Because Skinmetics Clinic Australia Academy are offered worldwide, we cannot guarantee this information. Please check with your local health department, governing boards and TGA/FDA regulations regarding the performance of any Skinmetics Clinic Australia Academy course procedure. Skinmetics Clinic Australia Academy is not held responsible or liable for legal encounters regarding licensing, regulations, or other legal aspects pertaining to procedural operation.   

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